How to Connect Your WhatsApp Account to Waply

Connecting your WhatsApp Business account to Waply is quick and easy. In just a few simple steps, you'll be ready to automate your customer conversations and never miss a message again.

Prerequisites

Before you begin, make sure you have:

• A Facebook Business Account (Meta Business Suite)
• A WhatsApp Business Account linked to your Facebook Business
• Access to the phone number registered with WhatsApp for OTP verification

Note: If you don't have a WhatsApp Business account yet, you can create one during the setup process.

Step-by-Step Guide

Step 1: Navigate to Settings

After logging into your Waply dashboard, click on Settings in the left sidebar menu.

Step 2: Go to Integrations

In the Settings menu, find and click on the Integrations tab. This is where you can connect all your communication channels.

Step 3: Install WhatsApp

Look for the WhatsApp integration card and click the Install button. This will initiate the connection process.

Step 4: Login with Facebook

A popup window will appear with the Facebook Embedded Login. This is the official Meta authentication process.

1. Click Continue with Facebook
2. Enter your Facebook credentials
3. Grant the necessary permissions

Security Note: Waply uses the official Meta API and never stores your Facebook password. The connection is secure and encrypted.

Step 5: Select Your Business Account

After logging in, you'll see a list of your Facebook Business accounts. Select the business account that has your WhatsApp Business number linked to it.

Step 6: Choose Your WhatsApp Account

Next, select the WhatsApp Business account you want to connect. If you have multiple numbers, choose the one you want to use with Waply.

Step 7: Verify with OTP

For security purposes, Meta will send a one-time password (OTP) to your WhatsApp number. Enter the 6-digit code to verify ownership.

Step 8: Connection Complete!

That's it! Your WhatsApp account is now connected to Waply. You'll see a success message confirming the integration.

What's Next?

Now that your WhatsApp is connected, here's what you can do:

Set Up Auto-Replies

Create instant automated responses for common customer questions. Go to Automation > Auto-Replies to get started.

Create Conversation Flows

Build intelligent chatbot flows that guide customers through their journey. Visit Automation > Flows to create your first flow.

Import Contacts

Sync your existing customer contacts or import them from a CSV file. Navigate to Contacts > Import to add your customer list.

Customize Your Templates

Set up message templates for notifications, updates, and marketing messages. Check out Templates to create pre-approved messages.

Troubleshooting Common Issues

"I can't see my WhatsApp account"

Make sure your WhatsApp Business account is properly linked to your Facebook Business account in Meta Business Suite.

"The OTP is not arriving"

• Check that your phone has network connectivity
• Wait a few minutes and try resending the code
• Ensure the correct phone number is registered

"Permission denied error"

Make sure you grant all requested permissions during the Facebook login process. These are required for Waply to send and receive messages on your behalf.

Need Help?

If you encounter any issues during the setup process, our support team is here to help:

• Email: [email protected]
• Live Chat: Available in the Waply dashboard
• Documentation: docs.waply.io

Ready to transform your customer communication? Book a demo to see how Waply can help your business grow with WhatsApp automation.