Privacy Policy

Last updated: May 6, 2026

1. Introduction

At Waply, we respect your privacy and are committed to protecting it through our compliance with this policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our WhatsApp automation platform and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully. By using our platform, you agree to this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our platform, including:

  • Personal information such as name, email address, telephone number, and billing information.
  • Information about your WhatsApp conversations when you use our platform to automate responses.
  • Information about your customers or end-users who interact with your WhatsApp business account through our platform.
  • Technical information including IP address, browser type, operating system, and device information.
  • Usage data such as pages visited, features used, and time spent on the platform.
  • Information from third-party integrations, including Google services (if you connect your account).

3. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To provide, maintain, and improve our platform and services.
  • To process and complete transactions, including billing.
  • To send technical notices, updates, and support messages.
  • To respond to your questions and provide customer support.
  • To analyze usage and improve our platform.
  • To personalize your experience.

4. Disclosure of Your Information

We may disclose personal information:

  • To service providers and partners who support our business.
  • To comply with legal obligations or government requests.
  • In connection with a merger, acquisition, or sale of assets.
  • With your consent.

5. Data Security

We implement appropriate security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information, including Google user data (if applicable), only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When data is no longer required, we securely delete or anonymize it.

7. Data Deletion

You may request deletion of your personal data at any time by contacting us at privacy@waply.io.

Upon request, we will delete your data within a reasonable timeframe, except where retention is required for legal or security purposes.

If you have connected your Google account, you can revoke access via your Google account settings.

8. Google API Services User Data

If you connect your Google account, we access and use Google user data only to provide our services.

  • We do not sell Google user data
  • We do not use Google user data for advertising purposes
  • We only use Google user data for user-facing features
  • We comply with Google API Services User Data Policy, including Limited Use requirements

If you have any questions about this Privacy Policy, please contact us at privacy@waply.io.