Free Tool
Response Time Calculator
Track and calculate your average response time to improve customer satisfaction.
Response Times
Enter response times in minutes
Why Response Time Matters
Customers expect quick responses on WhatsApp. Studies show that faster response times lead to higher satisfaction and conversion rates.
Response Time Benchmarks
- Under 5 min: Excellent - Customers are highly satisfied
- 5-15 min: Great - Above average performance
- 15-60 min: Good - Meeting basic expectations
- Over 1 hour: Needs improvement - Consider automation
Tips to Improve Response Time
- Use automated welcome messages
- Set up quick replies for common questions
- Use chatbots for 24/7 availability
- Enable notifications for new messages
- Assign conversations to available agents